Nina graduated in 1980 with a degree in Computer Science and Statistics and during the first eleven years of her career, provided a comprehensive range of computer services to both internal and external customers.

Commencing as an analyst/programmer, Nina progressed through systems management to implementation of information technology into business.  In addition to teaching staff how to use system facilities, Nina identified and developed new procedures for the changes in working practices that would result, and trained personnel to prepare them for the transition.

Nina broadened her skills and knowledge of business practices and administration by qualifying as a Chartered Secretary in 1995.  This has been put into practice providing administration services to client companies and as Company Secretary of Support Shop Ltd. Throughout her career, Nina has been involved in managing projects and implementing quality management systems.

Portfolio of services

Analysis of business processes and use of IT to identify training and support needs, and possibilities for streamlining operations.

Planning and implementing new working practices, managing the changes and providing support and training to ease transition.

Providing tailored IT, business and administrative support to all sizes of business.

Delivering tailored IT, business and user oriented training to all levels of personnel.

Organisation and administration services for businesses, including day‑to‑day office activities.

Production of high quality, effective documentation meeting a variety of needs including:
      -    marketing, presentation and promotional material
      -    business proposals
      -    quality management systems
      -    training course presentation material and handouts.

Key project experience includes:

Development and delivery of a programme of bite‑sized, demand‑led training workshops designed especially for small business managers and employees.

Development and delivery of a programme of business‑based IT skills training workshops designed especially for small business managers and employees with little or no technical experience.

Development and production of ISO9000 system documentation for a company supplying and maintaining character recognition equipment.

Implementation of a management information system into a third party computer maintenance company, over a two year period.  The system and related work procedures formed the basis of the company's ISO9000 quality management system.

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